Refund policy
Refund Policy
YURE VIE only sells to purchasers who intend to use the item(s) for the duration of its economic life. If you purchased an item to use once or temporarily and then returned it, you won't be eligible for a refund.
60-Day Money-Back Guarantee
We're so confident you'll love our products that we're willing to go the extra mile — if you're not completely satisfied, we even accept opened bottles back.
You have 60 days from the date you receive your order to reach out to us. We want you to actually try it, experience it, and fall in love with it. And if you don't? We'll make it right. Simply contact us at info@yurevie.com.
This guarantee applies to your first order and covers one (1) opened bottle.
That's our promise to you.
Return Process
To receive a refund, please contact us at info@yurevie.com before sending anything back. We will provide you with the return instructions and address. After receiving your return, it will take up to 10 business days for the refund to be transferred to your original payment method.
Damages and Issues
Please inspect your order once it's received. Contact us immediately at info@yurevie.com if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
How to Start a Return
Reach out to our Customer Care Team at info@yurevie.com. Our team will guide you through the process, including how to package and ship your return.
How much will customers pay for return shipping?
You are responsible for the cost of return shipping. If you received the wrong or damaged products, return shipping is on us. We recommend using a trackable shipping service to ensure your return is received.
Late or Missing Refunds
Recheck your bank account if you haven't received a refund. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please email us at info@yurevie.com. We will reply within 24 hours.
Exchanges
We only exchange damaged, wrong, or defective products. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us at info@yurevie.com.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded within 7–10 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any questions about our refund policy, please contact us: